Find answers to frequently asked questions we get asked the most from new clients. If you have unanswered questions that you need to be addressed, send us a message with your questions and we will get in touch with you as soon as we can.
What industries do you serve?
We serve industries needing a helping hand with their day-to-day business administrative tasks and provide services remotely.
What services do you provide?
We provide a wide range of various services remotely. Startups can outsource their tasks to us and we can handle the rest. We provide administrative support services, call center services, eCommerce support services, and executive assistant services to busy professionals looking to outsource their projects or tasks to us.
How do I request a custom service plan?
To request a custom service plan, schedule your free no-obligation consultation call with us today to discuss your unique business needs.
Is there a setup fee?
No, there is no setup fee to outsource your office tasks to Teatime Assistant.
Do I have to sign a contract?
Yes, clients who choose to receive services regularly need to sign a contract.
Can I cancel my service plan anytime?
Yes, you can cancel your service plan any time before your next billing cycle. If you have already been billed, your cancellation request will not take effect until your next billing cycle. Unfortunately, we do not offer prorated refunds or cancellations for unused hours.
Are there data security measures in place?
Yes, our virtual assistants are required to sign a Non-disclosure and Confidentiality Agreement to protect you and your business information. Our Non-disclosure Agreement assures you that we will not share any information with anyone outside our company. We do not store any important information on our computers. Instead, we store your information in our secured network. No one outside of our company network has access to your information, files, documents, emails, or contacts. We use state-of-the-art security software to prevent spyware or computer viruses. We highly recommend strong passwords and using a password manager to keep your accounts safe.
How do I get started?
It’s easy, to get started you will need to request a free no-obligation consultation call with our client support specialist to discuss your unique business needs.
Do I get to choose my virtual assistant?
Yes, you can choose your virtual assistant and you can interview our virtual assistants to see if we’re a perfect match for your business. Our virtual assistants are flexible and can work on your project or task on a per-project basis. If you do not find a virtual assistant that fits your specific business needs, we will do our best to match you with a virtual assistant that is a perfect match based on your needs, industry, personality, and working style.
Will I get a trustworthy virtual assistant?
Yes, you will get a trustworthy virtual assistant who is committed, highly organized, passionate, and proficient at learning quickly.
What if I want a different virtual assistant?
No problem, most times we’re a perfect match and sometimes we are not. Your client support specialist will help you find a replacement virtual assistant that is a perfect fit, it’s part of our teatime approach.
Can I change my service plan?
Yes, as your needs change you can scale your service plan up or down based on your needs.
Can I share my virtual assistant with other team members?
Of course, our virtual assistants can support members of your team without any increased rates. The hours used for each team member will go towards your purchased service plan hours.
Can I get a virtual assistant part-time?
Yes, we have a twelve hours service plan minimum to get started. You are in control of your service plan hours and you are free to delegate your tasks to your virtual assistant as you see fit. Our twelve hours Bronze-Tea service plan will be a perfect solution for your small task or project. You will get a dedicated virtual assistant available to complete your tasks Monday through Friday in your time zone.
Do I need to train my virtual assistant?
Yes, it’s important to note that your virtual assistant has many talents and skills, and not all services nor requirements you request can be found in one skill set or one virtual assistant. The good news is, that your virtual assistant may have already done similar work for other clients and may have experience in performing a particular task you require on the job.
How do you track time?
We prefer not to track hours, but progress. However, we can send you a daily report with all the activities your virtual assistant has worked on and what tasks are pending. In addition, we send you a weekly report on the total time dedicated to your tasks or projects.
How do I purchase additional service hours?
You can contact your client support specialist to request additional service hours as needed. You can also choose to scale your service plan up or down whichever is best for your business needs.
Do service hours roll over to the next month?
No, your service plan hours do not roll over to the next month. If you are choosing your service plan, it’s a good idea to plan for the number of hours you will need each month.
How many service hours do I need each month?
If you are unsure of how many service hours you will need each month no problem, we are pros in what we do and can help you choose the best service plan that fit your unique business needs. This could mean starting small in the beginning and adding hours as needed. Our experience has been that people need more hours, not less.
What happens if I go over my service hours?
If you go over your service hours, we will simply bill you the extra hours you went over.
How do I communicate with my virtual assistant?
Your dedicated virtual assistant can communicate with you in your most convenient communication method via phone, email, zoom, google hangouts, and many other forms of communication.
How will my virtual assistant manage days off?
That is between you and your virtual assistant. Your virtual assistant will communicate with you for any reason concerning vacation days, time off, or being unable to show up for work for health reasons or any other reason.
Will my virtual assistant have office equipment?
Yes, we require that all virtual assistants have the newest state-of-the-art equipment to complete your project or task. Our virtual assistants are always ready and well equipped to handle any service request you may have.
How do I know what to delegate to my assistant?
Delegating tasks to your virtual assistant is a lot easier than you think. Your virtual assistant can give you ideas, but you can also contact your client support specialist to discuss what tasks you can delegate to your virtual assistant.
Do I get a team of virtual assistants that rotate?
No, you will receive one dedicated virtual assistant based on your unique needs, industry, personality, and working style.
Will I get a notice when my assistant takes time off?
Yes, clients will be notified at least 30 days in advance when a virtual assistant takes off for vacation.
What is the best way to get in touch?
The best way to get in touch is by sending us a message on our contact us page.
Where are you located?
We are located in the United States and the company is based in Northern Illinois.
What are your business hours?
The business hours are Monday through Friday from 9:00 am to 5:00 pm CST.
What time zone will my virtual assistant work in?
Your virtual assistant is available to provide services in your chosen time zone.
Are you open during the weekend?
No, the office is closed on Saturdays and Sundays. However, in unique circumstances, we may provide services on the weekend for an additional fee.
Are you open on the holidays?
No, the office will be closed on the following holidays.
- New Year’s Eve
- New Year’s Day
- Memorial Day
- Fourth of July
- Labor Day
- Thanksgiving Day
- Black Friday
- Christmas Eve
- Christmas Day
